Order Processing & Payment

Our Customer Service Department is available Monday through Friday, 8:00am-5:00pm Eastern Time. Toll-free number: (888)-237-4988. For local and international callers: (513) 881-6363.

 

Canadian Orders & Ordering Outside US

For orders originating outside the US, payment must be made in US dollars. For Canadian customers, please add 21% for shipping and handling. Please note applicable duties, taxes, and brokerage fees are not included in the price of the goods, shipping or handling charges.

 

Orders by Fax or Mail

Orders can also be faxed or mailed by printing this order form. When using Checks, Money Orders, or Purchase Orders, please use our printable order form and/or contact customer service. Please mail or fax order form, along with credit card or payment information.

Fax orders to: 513-881-7010
Mail orders to:
Got-Autism, LLC
Attn: Sales Dept.
10052 Commerce Park Drive
Cincinnati, OH 45246

 

Open Account, State Sales Tax, & Tax Exemptions

We can extend credit for qualifying customers. Hospitals, government agencies, and public schools are not required to complete a credit application. Our credit terms are net 30 days after which a 1.0% per month service charge will be added to the account. If you are an Ohio tax exempt organization, please fax a copy of your sales tax exemption certificate to (513) 881-7010 to complete the order. If shipping to an Ohio address, we charge Ohio sales tax in accordance with the law. For establishing credit, please download our credit application and mail or fax to (513) 881-7010.

 

Online Security

Online ordering from Got-Autism is extremely safe. Our website is completely secure and your credit card and personal information is fully protected. The security of your personal information is our utmost priority. Your personal information is kept on our personal server and is only accessed by our staff. If you have any questions about our site security, please contact us directly at webmaster@got-autism.com

Your e-mail address will only be used to communicate order status and shipping information. If you subscribe to our free email newsletter, we will notify you of special offerings, promotions, and close-outs. We promise not to flood your inbox with unnecessary and excessive information.

 

Privacy

At Got-Autism we take privacy very seriously. To review our Privacy Statement, please click here.

 

Cookies

A “cookie” is a technology that allows a Webmaster to track and target a user’s preferences. Got-Autism may place a cookie on your hard-drive so we can recognize you as a return user and make your visit to our site more personalized. The cookie is stored on your computer’s hard drive and will remain there until you remove it. If you reject Got-Autism’s cookies, you are still free to browse our site, but you may be limited in site features. We may also access your IP address so we can analyze demographics and trends of site users, as well as preventing credit or other forms of fraud.

 

Creating an Account

Creating an account makes it easier the next time you shop with quicker check-out. By creating an account you have access to your entire order history and can check order status anytime. To create an account, click here.

 

Shipping & Handling

Most items are in stock and will be shipped within 10 working days. If an item cannot be shipped within 30 days, we will contact you for further instructions. Shipping & handling charges are automatically calculated and added to the product total. (For orders shipping within the continental United States, shipping and handling charges will be approximately 14% of the total order, excluding applicable taxes. For orders originating outside of the US and Canada, please contact Customer Service for shipping rates).

 

Transit Times

Standard shipments are via UPS Ground. Expedited service is also offered by UPS Next Day Air.

Transit Days from Got-Autism via UPS Ground

 

Damaged Goods & Incomplete Shipments

Damaged or incomplete shipments must be reported within 5 working of receipt.

If your shipment arrives damaged, please do the following:

• Have driver sign the delivery bill noting the damage
• Contact Got-Autism’s Customer Service Department within 5 days of receipt at (513) 881-6363 to begin insurance claim processing. We will enter an order to replace the damaged merchandise
• Save the shipping box and merchandise for inspection

 

Partial Deliveries & Drop Shipment from the Manufacturer

When shipments contain several items and some are not in stock, we will fulfill what we have in stock and apply the shipping charges based on the net order value. Back-ordered items will not include additional shipping or handling charges.

 

International Orders

Got-Autism is happy to accept international orders on a pre-paid basis and in US dollars. Please contact Customer Service so we can quote shipping and handling charges.

 

Oversized Items

Some of our items are too large to ship UPS Ground and will ship via UPS-OS (UPS Over-Sized) and are subject to additional shipping charges.

 

Pricing

While Got-Autism has made every effort to offer accurate and competitive pricing on our website, we reserve the right to change pricing without prior notice.

 

Return Process

For details on our Return Process, please click here.

 

Limited Product Warranty

Got-Autism warrants that all products shall be free from manufacturing defects for a period of one year from the date of shipment. OTHER THAN THE FOREGOING WARRANTY, Got-Autism MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER MATTER RELATING TO THE PRODUCT. The customer is responsible for notifying Got-Autism of any manufacturing defect within five days of receipt of merchandise. Upon a determination by Got-Autism that the product is defective, Got-Autism’s sole and exclusive obligation shall be to provide the customer with a replacement product or a full refund of the purchase price, at the sole discretion of Got-Autism, and to reimburse the customer for any return freight costs. In no event shall Got-Autism be liable for any other costs or expenses including lost profits or direct, indirect, consequential, incidental, or punitive damages. In the event the product includes a warranty card or extended warranty from the manufacturer, the customer’s sole recourse under such warranty shall be against the manufacturer. The warranty set forth herein shall govern all purchases.

 

Insurance

Got-Autism is not an insurance or Medicaid provider. However, we can provide you with an extra copy of your invoice if you wish to discuss the benefits with your insurance provider or caseworker.